Clear scope before money changes hands.

These are plain-language working terms for the current service. Professionally reviewed terms will replace this draft before Ternly accepts a paid order.

What Ternly provides

Ternly provides independent travel planning, trip review, and preparation guidance within the written scope confirmed before payment. Ternly does not currently issue tickets, hold supplier funds, or make a reservation for you.

What remains your responsibility

You remain responsible for purchasing travel, checking names and documents, meeting entry and health requirements, and confirming current details with the operating airline, airport, hotel, transport provider, insurer, or government authority.

Supplier changes

Airlines, airports, hotels, transport providers, weather services, and government agencies control their own services. Ternly cannot guarantee schedules, prices, availability, accessibility services, accommodations, or disruption outcomes.

Scope and timing

Your written confirmation states the included work, price, delivery window, call allowance, and correction period. New dates, destinations, routes, travelers, or substantial preferences may require a new quote. The delivery window begins after payment and a complete intake.

Calls and availability

A Trip Check includes one scheduled 30-minute call and one factual correction requested within the stated correction window. It does not include unlimited messages, continuous monitoring, emergency response, or live disruption management.

Cancellations and refunds

The working policy provides a full service-fee refund when you cancel before intake review begins, a refund of the unearned portion after work begins but before delivery, and a full refund when Ternly misses the promised delivery window and you no longer want the work. Duplicate or incorrect charges are corrected promptly. Final language requires professional review before payment opens.

Information and privacy

Provide accurate information and only what the service needs. Do not send passwords, payment-card details, passport images, medical records, medical identification numbers, or exposed booking codes. Sensitive travel preferences are handled under the published privacy notice.

Not emergency or medical support

Ternly is not an emergency, medical, legal, immigration, or insurance service. Contact local emergency services for immediate danger and the operating supplier for a live reservation or disruption.

Privacy is part of the service

Read the privacy and data-use notice before submitting a request.