Updated September 9, 2026
Privacy and data use
This notice explains how Ternly uses information from the trip request and the optional saved travel profile. A lawyer has not reviewed it yet.
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The trip-request form collects your first name, email address, chosen airport or city, travel dates or flexibility, the support package shown to you, and any short note you choose to add. The Ternly Club list collects only your email and permission to send membership-opening updates.
Do not send diagnoses, medical records, medical identification numbers, passport numbers, government identification, passwords, payment-card information, booking confirmation numbers, or exposed airline or hotel codes.
The information is used to evaluate your request, respond about fit and availability, prevent duplicate work, and prepare the next intake step if you choose to proceed.
Ternly Club members can choose to save up to six preset comfort choices and one delivery style. The choices cover quieter reset space, clearer wayfinding, shorter walks or breaks, fewer transitions, food breaks, and a step-by-step day-of plan. This profile has no free-text field and is separate from the free on-page travel worksheet.
A saved profile is connected to the member account user ID. Ternly records the consent version and time, the last updated time, and a rolling 90-day review date. The review date is not an automatic deletion date.
Each save requires clear consent. When membership is active, a member can save changes. After cancellation, the profile stays readable and can still be deleted, but cannot be changed. Deletion removes the saved profile choices.
Ternly does not automatically share saved preferences with family members, Stripe, email systems, marketing tools, or a paid trip intake. A saved profile is not a booking instruction, health record, or emergency plan.
Ternly may use automation to organize a request, prepare a short summary, or suggest a next step. Automation is not a person, does not make travel purchases, and does not make emergency, medical, legal, insurance, immigration, or booking decisions. A Ternly team member reviews purchases, itinerary changes, cancellations, urgent situations, accessibility commitments, and information that is uncertain or could materially affect your trip.
If you choose “Yes, help improve it,” Ternly uses Google Analytics to measure visits and selected button taps on public information pages. Google Analytics uses browser identifiers; this is not a promise of anonymity. Trip-form answers are not included in these events. You can choose “No thanks” and still use the site, or use the measurement controls near the top of this page to change your choice. Separately, Ternly may remember a short source label, such as instagram or newsletter, during your browser session so a request can be connected to the place where you found us. This label does not contain your message or contact details.
Request records are available to the Ternly owner and only to limited support workers when required for the service. Ternly does not sell request information or add you to marketing without separate permission.
Ternly intends to delete or anonymize an unconverted request after 90 days. The automated deletion process is not active while the retention and legal-hold rules are under professional review. You may ask for earlier deletion. If paid trip support opens, its retention period and any legal hold will be shown before collection. Required payment, dispute, tax, fraud-prevention, or legal records are kept separately for the period the law or a legitimate business need requires.
Ternly helps you plan. This form does not book travel, take payment, watch your trip, or contact emergency services.
Members can review or delete their own saved travel preferences at any time.
Open saved travel profile