Fast directions

Need help right now?

Ternly is not an emergency service and does not monitor trips. Choose the situation below for the fastest next step.

Someone is in immediate danger

In the United States, call 911 now. Outside the United States, call the local emergency number. Ternly does not receive or monitor emergency messages.

Call 911 in the U.S.

A flight changed or was canceled

Open the operating airline’s official app or website, or go to its airport service desk. The airline controls rebooking, refunds, bags, and vouchers.

See U.S. airline commitments

You need help inside the airport

Ask a uniformed airline or airport employee for help. For U.S. security-screening assistance, TSA Cares can help travelers with disabilities and medical conditions.

Open TSA Cares information

You feel stuck or overwhelmed

Move to a staffed, well-lit place. Call or text someone you trust. Tell them your airport, terminal, airline, and flight number. Do not send passwords or identity documents.

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