Updated September 6, 2026
Accessibility
Ternly is being built for different ages, devices, bodies, attention styles, and ways of taking in information. This statement describes the current approach and how to report a barrier.
Ternly’s working target is WCAG 2.2 Level AA. We aim to support keyboard use, screen readers, text resizing, touch controls, phone and tablet layouts, and reduced-motion settings. Important information should not depend on color alone.
We use direct language, visible headings, comfortable contrast, and clear action labels. Travel guidance is organized so you can scan it or move through it one step at a time.
You may describe what makes travel easier, such as more time, fewer transitions, quieter spaces, step-free routes, or written instructions. You do not need to share a diagnosis or medical record.
Ternly can help organize questions and published information. Airlines, airports, hotels, and other suppliers control their services and must confirm any accommodation directly.
Email hello@askternly.com and describe the page, task, device, or format that was difficult. Share only what helps us understand the barrier. Do not include a diagnosis, medical record, password, payment information, passport detail, or booking code.
We will acknowledge the report, offer a reasonable alternative when we can, and use the issue to improve the service. Ternly does not provide emergency or live-trip support.