Safety
A real Ternly contact will not pressure you.
If a travel call, text, or message feels wrong, stop. Use a known official website, app, or email address to check it.
Never share these in an unexpected contact
- A password or one-time sign-in code
- A full payment-card number
- A passport number or identity document
- A booking code in an unexpected message
How to check safely
- Do not call back the number from the message.
- For an airline issue, use the airline’s official app, website, or airport desk.
- For a Ternly question, return to Ask Ternly from a browser address you entered yourself.
- If you already shared a code or financial information, contact the affected company through its official channel right away.
What an expected callback looks like
Ternly does not place unrequested phone calls or send unrequested texts. Only expect a callback after you asked for one, know why it is coming, and have a Ternly page or email you already trust to check it.
If you did not ask for the call or text, end the contact. Do not use a number or link the caller gives you. If anyone pressures you for a code, payment, passport, or booking details, hang up and start a new conversation from this website.
Common questions about travel scams
How can I tell whether an airline customer service call is real?
Do not decide from the caller ID, a search result, or a link in a message. End the contact and use the airline’s official app, website, or airport desk to start a new conversation.
What should I do if I gave a code or payment information to a caller?
Contact the affected airline, bank, card company, or account provider through the official contact method you find yourself. Change a password if the code gave access to an account.
Will Ternly call or text me without asking first?
No. Ternly does not place unrequested calls or send unrequested texts. Only expect contact after you asked for it and know why it is coming.
What is true today
Ternly text enrollment is not open. Ternly does not monitor trips or provide emergency help. If someone is in immediate danger, call 911 in the United States or the local emergency number.
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